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疫情期间如何写外贸邮件增加客户信心?

最近一直持续与客户沟通,全都是都是为了稳定客户的订单。今天终于把三票货安排好了,给大家总结一下写增加信心之类邮件的方法,希望最近可以给大家些启发。

写封邮件增加客户信心

我们在小写作文的时候,大家都看过很多关于作文的书,语文老师也告诉大家要先想文章的结构,思路,有个提纲才开始写作。我们写邮件也是如此,不能直接把一些模版简单拼凑,这样看起来整体不统一,就会显得逻辑不清晰,客户也不知道我们究竟要表达什么。

所以我们要先准备一个写作要点或者写作提纲

01

写作要点

1、清晰的陈述你可以做什么事情帮助客户改善现在的情况。

2、解释这个事情发生的原因,而不是找借口,客户对你的借口不会有任何兴趣。

3、不要用客户听过的很多次的原因,实际调查一下真实情况。

4、产生这个状况是你的问题,要勇敢对这个事情负责,并且承诺,你会做哪些事情,来避免这样的情况再次发生。

5、如果不能改变现状 ,帮客户想一下,有哪些措施可以减少损失。

02

好用的短语

1. You have been a long-time customer, and we appreciate your support.

2. The fact that this happened disturbs me.

3. We will do whatever we can to ensure that you are satisfied.

4. I looked into what happened, and I learned that...

5. I have asked our product manager, Pam Jones, to call you to explain what happened and to find out what we can do.

6. It is important to me that you be pleased.

7. I appreciate your understanding.

8. You are welcome to call me to discuss this further.

03

打个样

根据上面的思路和建议的短语,写的一个范例,给大家参考下。

Hello XXX,

Hope everything goes well.

I looked into what happened, and I learned from Sophia that our lead time indeed could not reached your requirement.

I have asked our and Production Supervisor, Jack, he told me that most of our workers were back last week and will be aviliable next Monday, and also our suppliers will be ready then. Our productivity can be resume productivity at the end of this month. Your order would be finished in the middle of March. Following is the video of our processing workshop.

It is important to me that you be pleased. As you have been a long-time customer, and we appreciate your support. 

Hope to hear from you soon. 


Regards, 

Shining

Dongguan Jiuling Website Technology Co., Ltd. 

Web: www.syoseo.com 

Tel: 13918719992

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